Frequently Asked Questions

Everything you need to know about your crafting and home decor orders.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.

What is your return policy for yarn and kits?

We accept returns on unopened yarn and complete kits within 90 days of purchase, provided they are in their original condition.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on the destination and weight of the parcel.

Can I match a specific dye lot for a yarn?

We make every effort to match dye lots for all yarn ordered at the same time. If you need a specific lot for a project in progress, please contact our support team.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal.

What should I do if a pattern is missing instructions?

If you find a discrepancy or a missing page in your pattern, please contact our customer service department and we will provide a digital replacement immediately.